Quality management on information services according to ISO 9000

Iso 9000 Quality Management Principles and Guidelines on Their Application

ISO 9000 for Software Quality Systems

This paper outlines some key elements of quality system standards ISO 9000 and their application to Information Technology and software development. Emphasis is put on the need for closed feedback loops in the organization which will provide a stable framework for effective quality management. Application of the generic ISO 9000 standards to software development has to take into account the spe...

COMMITMENT TO QUALITY EDUCATION SERVICES THROUGH ISO 9000: A Case Study of Romania

The past several years have known a tremendous growth in the number of universities adopting education improvement programs. This level of involvement of schools in education improvement programs suggests a broad and fairly understanding among universities of the need to excel in the highly competitive global marketplace. To enhance their competitiveness, many schools turn to high quality level...

The Impact of the Quality Management System iso 9000 on Customer Satisfaction of Slovenian Companies

Many companies invest great efforts into achieving appropriate organization and through it better quality of products and services. They try to achieve this in a systematic way following the standard iso 9000. Implementing iso is a management decision that requires consideration of company’s operations, strategy, staff and, most importantly, customers. The theoretical part of the research is fo...

When does ISO 9000 lead to improvements?

The aim of this paper is to discuss and explain the conditions under which ISO 9000 is likely to have positive effects on organisational performance and employee development. The results described in this paper are coming from a research project looking at ISO 9000 in a more integrated manner using the different research strategies. Both questionnaire surveys and case studies investigating the ...